Contact Us

The people behind are:

  • Char James-Tanny
  • Jim Freeman

Char James-Tanny

woman with short hair smilingChar is president of JTF Associates, Inc., and has more than 25 years of experience as a technical writer. She is well known in the Help community for her knowledge of online Help tools and concepts. She speaks frequently at conferences around the world on Help topics, cross-browser issues, and tool-specific functionality. Char has written two books on RoboHelp and numerous articles. Along with Brenda Huettner and Kit Brown, she co-authored Managing Virtual Teams: Getting the Most from Wikis, Blogs, and Other Collaborative Tools, due to be published in late 2006 by Wordware Publishing.

Char created the original Help Authoring Tool (HAT) Comparison Matrix, which was available from 2001 until November, 2006.

Char is an AuthorIT Certified Consultant, a senior member of STC’s Boston Chapter, and a 2007 Microsoft Help MVP. She is also the secretary of the Society for Technical Communication. Visit her web site at Her email is .

Jim Freeman

Jim Freeman runs JTF Hosting, a website design and hosting company that prides itself on providing personal service. He is also responsible for maintaining Jim creates the initial pages for vendors, and adds the database records for trainers and consultants.

Contact Jim with questions and comments about the site at .